Everyone—no matter their experience level or membership choice—begins the same way: with our No Sweat Intro. Simply book an appointment using any of the links or buttons on our site, or stop by during front desk hours. Our team will be there to get you set up and ready to go!

No problem! We've designed and perfected our signature On Ramp Program to help anyone—at any fitness level—feel comfortable in the gym and ready to tackle any workout. No prior experience is needed! Our expert coaches will guide you through the fundamentals, ensuring you build confidence and progress at your own pace.

Yes! A Day Pass for the Open Gym facility can be purchased at the front desk during Front Desk Hours. While the Day Pass does not grant 24/7 access, you are welcome to stay as long as you need—even after staff have left for the day—until you finish your workout. Day Passes are $20.00/day

No, our classes are designed as part of a 6 Week structured program, with each session building on the last. However, anyone can purchase a day pass and work out in the gym on their own terms.

This depends on the membership or Personal Training package you choose:

• Personal Training Package: Payment must be made upfront before your first session.

• Unlimited Membership: Payments are processed monthly on the anniversary of your start date. Example, if you started the gym June 12th, your next payment will be processed on July 12th.

• Open Gym Membership: Payments are processed bi-weekly.

You may temporarily suspend your membership for a maximum period of 14 days. To initiate a hold, please notify us via your GymMaster app at least two weeks in advance. Your hold request must indicate a hold start and end date.

To cancel your membership, we require a minimum of two weeks’ notice. Please inform us by cancelling on your GymMaster App. Your membership will remain active during this notice period, and you will not incur any additional charges beyond your final billing cycle.

Teens are welcome to join Iron Soul by invitation only (minimum age requirements must align with BC regulations). A parent or legal guardian must complete the sign-up process and waiver on their behalf before they can begin.

Please note: Members under the age of 19 do not have 24/7 access. Invited teen members will have access through the GymMaster App between 6:00 AM and 8:00 PM daily.

We believe in offering fair and consistent pricing for all of our members. As such, everyone pays the same price for the same level of service. We do not offer special rates or discounts, ensuring that all members receive equal value and access to our facilities and services.